French Farland Cottage, Loch Fyne

At French Farland Cottage, we are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use and protect your information when you make an enquiry, booking, or use our website.

1. Who We Are

French Farland Cottage is a privately owned holiday cottage located on Loch Fyne, Argyll, Scotland.

For the purposes of data protection law, we are the “data controller” of your personal information.

2. What Information We Collect

We may collect and process the following information:

• Name

• Email address

• Telephone number

• Postal address

• Booking details (including arrival and departure dates)

• Payment information (processed securely via third-party providers)

• Any information you provide in enquiry forms or correspondence

We do not collect sensitive personal data.

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Process and manage bookings

• Communicate important information about your stay

• Process payments

• Comply with legal and accounting obligations

We will only use your information for the purpose it was collected and will not sell or share your data for marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal grounds:

• To fulfil a contract (your booking)

• To comply with legal obligations

• For our legitimate interests in running and improving our business

5. Payment Security

Payments are processed securely via trusted third-party providers. We do not store full card details on our systems.

6. Data Sharing

We will only share your information where necessary, such as:

• With payment providers

• With professional advisers (e.g. accountants)

• Where required by law

We do not sell your data to third parties.

7. Data Retention

We retain booking and financial records only for as long as required for legal, tax and accounting purposes. Enquiry information may be deleted once no longer required.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (where legally permissible)

• Object to or restrict certain types of processing

To exercise these rights, please contact us using the details below.

9. Website Cookies

Our website may use cookies to improve user experience and monitor website performance. You can manage cookie preferences through your browser settings.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

French Farland Cottage
Loch Fyne, Argyll
Email: holidaylochfyne@gmail.com

This policy may be updated from time to time to reflect changes in legal requirements or our business practices.